OPERATIONS DEPARTMENT: THE DEPARTMENT IS HEADED BY COMMISSIONER OPERATIONS, THE DEPARTMENT CONSIST OF INSPECTORATE & COMPLIANCE , TOUR OPERATORS, LICENSING AND AVIATION DIVISIONS

TO DO

Commissioner Operations, Inspectorate & Licensing

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Functions of the Division:

The functions of the division among others are as follows:

  • Ensuring Compliance of organisations with the policies of National Hajj Commission, Federal Government and the Saudi authorities.
  • Settling of disputes arising from Hajj and Umrah operations.
  • Inspection of offices of tour operators in Nigeria, State Pilgrims Accommodation, Catering Services to the Pilgrims and Tour Operator’s accommodation in Makkah and Madina



Functions of the Division:

The Tour Operatours Division was strategically created to regulate and monitor the activies of registered Tour Operator Companies (Travelling Agencies) with the Commission. Some of the functions of the Commission include, among other;

i. Costodian of Tour OperatorsRegistry

ii. Announcement of application to interested Tour Operators for Hajj allocation 
iii. Registration of Tour Operator companies in the Commission
iv. To pre-qualify those companies who have met the Commission’s set standard before issuance of license
v. Request for security vetting of applicant companies and their Directors before registration with Commission

vii. Custodian of both financial and operational records of the Tour Operator companies

viii. Allocation of Hajj slots to qualified Tour Operator Companies

ix. Routine physical inspection of the offices of the Tour Operator Companies in cunjunction with Licensing and Inspectorate Division 

x. Coordination and monitoring of Umrah and Hajj activities of the Licensed Tour Operator Companies both onshore and offshore

xi. The Division is also in charge of streamlining the excesses of the companies who violate Saudi guidelines and NAHCON laid down standards.

xii. Issuance of Recommendation letter to the Licensed Tour Operators Companies for consideration in the Saudi Embassy and Consulate.

xiii. Release of Pilgrims during a visit to Makkah and Madina both ways as the case may be.

xiv. Clearance for Pilgrim proceeding to Jeddah and Madina Airport for final Departure.


Functions of the Division:

  • To organize and process the conduct of the screening exercise of Air Carriers and Cargo Companies for Hajj operation.
  • To inspect various Airport for the Airlift of Pilgrims during Hajj Operations.
  • To inspect the Aircraft provided by the Air Carriers and their Catering Services in conjunction with NCAA for approval.
  • To enlighten and monitor the Airlift of pilgrims both onshore and offshore.

Functions of the Division:

  • Coordinates the licensing of service providers in liaison with relevant units, divisions and departments of the Commission
  • Announcement of Application for Hajj to interested Tour Operator Companies on the Website of the Commission, National Dailies and Social Media in collaboration with the relevant Units, Divisions and Department of the Commission.
  • Activation of portal to receive applications from the interested Tour Operators to participate in Hajj.
  • Processing and Issuance of License to Qualified Tour Operator Companies for Umrah.

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